Privacy Policy for Raiden Express LLC

Effective Date: April 22, 2025

Raiden Express LLC (“we,” “us,” or “Raiden Express”) operates https://raidenexpress.com (the “Site”) and provides full-truckload dry-van shipping services through our vetted owner-operator network (collectively, the “Service”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

1. What data we collect
2. How we use it
3. With whom we share it
4. Your choices and rights
5. How we secure it
6. How to contact us
7. Updates to this policy

1. Information We Collect

A. Information You Provide Directly

• Contact & Account Data: Name, company, billing address, email, phone number when you request a quote or join as an owner-operator.
• Shipment Details: Pickup/drop-off locations, freight type, weight, dimensions, special handling instructions.
• Owner-Operator Onboarding: Driving credentials, insurance certificates, MC Authority number, banking information for fuel-surcharge reimbursement.

B. Automatically Collected Data

• Usage & Analytics: IP address, browser type, device identifiers, pages visited, time stamps via Google Analytics and server logs.
• Cookies & Similar Technologies: Session cookies for login, preference cookies for site settings, marketing cookies for retargeting.

C. Third-Party Sources

• Payment & Credit Checks: If you pay online or we verify creditworthiness, we may receive transaction confirmations from payment processors or credit agencies.
• External Integrations: Data from dispatch software or telematics providers you’ve authorized, e.g., real-time GPS location for shipment tracking.

2. How We Use Your Information

• Provide & Improve Services: Process quotes, dispatch loads, send billing invoices, and improve our routing algorithms.
• Customer Support & Communication: Respond to inquiries, send confirmations, and notify you of status updates.
• Marketing & Promotions: With your consent, we may send newsletters, rate-alerts, or service announcements. You may opt out at any time.
• Legal & Safety Compliance: Comply with DOT, FMCSA, and other regulatory requirements; detect and prevent fraud.

3. How We Share Your Information

• Service Providers: Contracted freight brokers, insurance underwriters, payment processors, analytics vendors—only as needed to deliver the Service.
• Owner-Operator Partners: We share shipment details and contact info with our vetted drivers to arrange pickups and deliveries.
• Legal Obligations: In response to court orders, subpoenas, or government requests.
• Business Transfers: If Raiden Express merges, is acquired, or sells assets, customer data may be part of that transaction—but you’ll be notified.

4. Your Choices & Rights

• Access & Correction: Email privacy@raidenexpress.com to request a copy of your personal data or ask for corrections.
• Data Deletion: You can ask us to delete your account and related data (subject to legal retention requirements).
• Marketing Opt-Out: Follow the “unsubscribe” link in any promotional email or contact us directly.
• Cookie Settings: Most browsers allow you to block or delete cookies; however, blocking essential cookies may affect site functionality.

5. Data Retention

We retain personal data as long as necessary to fulfill the purposes in this policy or as required by law (e.g., tax and safety records for 5 years per DOT regulations).

6. Security

We employ industry-standard technical and organizational measures—SSL/TLS encryption, access controls, regular security audits—to protect your data. However, no system is 100% secure; please help by keeping your account credentials confidential.

7. Children’s Privacy

Our Service is not directed to children under 16. We do not knowingly collect their data. If you believe we have inadvertently done so, please contact us for removal.

8. Third-Party Links

Our Site may link to external sites (e.g., industry partners). We are not responsible for their privacy practices; please review their policies independently.

9. Changes to This Policy

We may update this policy at any time. If material changes occur, we’ll post a prominent notice on our Site and update the “Effective Date” above.

10. Contact Us